Strengthening Hotel Network Security in the Philippines
Why June’s National ICT Month Is the Right Time to Implement VLANs, Firewalls, and Network Segmentation. Written by Sher Louie Sioteco, Chief Technology Officer of Servo IT Solutions, who brings decades of experience in software development, systems architecture, and hospitality technology innovation. He is passionate about helping hotels embrace secure, future-ready digital solutions that enhance […]
Privacy Myths vs Facts
Privacy myths are more common than we think—and believing them can put our personal information at risk in today’s digital world. Written by John Carlo Guevarra, Data Protection Officer of Servo IT Solutions, responsible for overseeing the company’s data privacy compliance, data protection practices, and information security awareness initiatives. In today’s digital age, we share […]
From the Front Desk to Product Ownership: Honoring Hotel Receptionists’ Day
Hotel Receptionists’ Day · Second Wednesday of May “When hospitality experience meets hotel technology.” Marie Macapagal-Gomez, Product Owner · Xenia Front Office System When hospitality experience meets hotel technology. Behind every effective hotel system is an understanding of how hotels truly operate. In this article, Marie Macapagal-Gomez shares how her background in front office operations […]
Labor Day in Hospitality: What I Learned from Training Payroll and Timekeeping Systems
Every year on May 1, the Labor Day serves as a reminder of the invaluable contributions of Filipino workers across all industries. For the past four years, I have worked closely with hotels and restaurants as a system trainer for payroll and timekeeping solutions. This role has given me a unique perspective not just on […]
Smart Hospitality: Why an Integrated System is No Longer Optional
In today’s rapidly evolving hospitality landscape, operational efficiency and data accuracy are no longer competitive advantages. They are basic requirements. As hotels work to deliver seamless guest experiences while maintaining financial control, the shift to fully integrated systems has become a key factor in long-term success. At its core, smart hospitality is about connectivity. It […]
“Server Down!” — When Technology Suddenly Stops
“Help! We can’t access any of the systems.” “Bigla po nag shut down ang server!” These are messages no business owner or manager wants to send. They usually come without warning in the middle of operations, during peak hours, or when your team is at its busiest. When a server suddenly becomes unavailable, transactions stop. Reports cannot be generated. Files cannot be […]
Embracing Strength as a Woman in Tech
March is Women’s Month — a time to recognize the achievements of women across all industries. It is also a moment to pause and reflect on journeys shaped by resilience, growth, and purpose, especially in fields where women are still underrepresented. For me, this reflection comes from a career in technology as a Technical Support […]
What the Hospitality Industry Can Teach the Tech Industry
In hospitality, we often say this: Guests rarely remember everything you did for them. But they always remember how you made them feel. It’s a simple truth that hotels, resorts, and restaurants have understood for decades. Service is emotional. Every interaction matters. Every small moment shapes the guest experience. In the tech industry, however, the […]
How Hotel Automation Is Transforming Security, Guest Experience, and Energy Efficiency
In today’s competitive hospitality industry, hotels are under increasing pressure to enhance guest experience while reducing operational costs. Hotel automation has emerged as a powerful solution, integrating advanced technologies such as electronic door locks, energy-saving devices, and smart room systems. These innovations not only improve security and convenience for guests but also help hotel operators […]
Why Hotel System Implementations Fail (From My Experience as a Trainer)
After four years as a hotel system trainer and implementation specialist, I’ve seen the same thing happen again and again. When a hotel launches a new system, the focus is technical.Install the software.Migrate the data.Set a go-live date. Once it’s live, everyone breathes a sigh of relief. But from experience, that’s when the real challenge […]