Should You Revisit Your Room Rates Frequently?
A Practical Guide for Independent Hotels Written by Juliet Villarico, Director of Sales and Marketing at Servo IT Solutions, with extensive experience in hospitality, e-commerce, online travel, and revenue management. Before joining Servo, she held key roles as E-commerce Manager at The Linden Suites, Market Manager at Wotif.com (Expedia Group) and Agoda, and Revenue Manager […]
Why USALI Matters in Modern Hotel Operations
When guests walk into a hotel, everything is expected to feel seamless. Check-ins should be smooth. Restaurant transactions should process quickly. Banquet events should run flawlessly. Charges should appear accurately. Payments should settle properly. From the guest’s perspective, it all feels simple. But behind every smooth hotel experience is a financial and operational structure working […]
Beyond the Paycheck: What Employees Really Value in the Workplace Today
Have you ever wondered what truly keeps someone loyal to a company? Written by Joyce Carreon, a Human Resources and Accounting professional with over 15 years of experience in talent management, employee relations, payroll, and business operations. She is passionate about helping organizations build thriving workplaces and develop high-performing teams. For many years, organizations believed […]
Bridging Finance and Technology: How ICT Powers Modern Accounting Systems
A brief look at how ICT-driven accounting systems are modernizing finance in the Philippines through automation, integration, and real-time data. Written by Hannah Abigail Sigua Hannah is a Solutions Specialist for Accounting with a strong foundation in ICT and finance, helping businesses optimize digital systems for bookkeeping, inventory management, payroll, and timekeeping. National ICT Month […]
Themis by Servo: Making Support Easier for Hospitality Businesses Everywhere
In hospitality, every minute matters. A delayed check-in system, a POS issue during peak hours, or a payroll concern at the wrong time can quickly disrupt operations and affect guests and staff. That’s why Servo IT Solutions OPC created Themis—an all-in-one support app that makes it easier to get help whenever you need it. Whether […]
Strengthening Hotel Network Security in the Philippines
Why June’s National ICT Month Is the Right Time to Implement VLANs, Firewalls, and Network Segmentation. Written by Sher Louie Sioteco, Chief Technology Officer of Servo IT Solutions, who brings decades of experience in software development, systems architecture, and hospitality technology innovation. He is passionate about helping hotels embrace secure, future-ready digital solutions that enhance […]
Privacy Myths vs Facts
Privacy myths are more common than we think—and believing them can put our personal information at risk in today’s digital world. Written by John Carlo Guevarra, Data Protection Officer of Servo IT Solutions, responsible for overseeing the company’s data privacy compliance, data protection practices, and information security awareness initiatives. In today’s digital age, we share […]
From the Front Desk to Product Ownership: Honoring Hotel Receptionists’ Day
Hotel Receptionists’ Day · Second Wednesday of May “When hospitality experience meets hotel technology.” Marie Macapagal-Gomez, Product Owner · Xenia Front Office System When hospitality experience meets hotel technology. Behind every effective hotel system is an understanding of how hotels truly operate. In this article, Marie Macapagal-Gomez shares how her background in front office operations […]
Labor Day in Hospitality: What I Learned from Training Payroll and Timekeeping Systems
Every year on May 1, the Labor Day serves as a reminder of the invaluable contributions of Filipino workers across all industries. For the past four years, I have worked closely with hotels and restaurants as a system trainer for payroll and timekeeping solutions. This role has given me a unique perspective not just on […]
Smart Hospitality: Why an Integrated System is No Longer Optional
In today’s rapidly evolving hospitality landscape, operational efficiency and data accuracy are no longer competitive advantages. They are basic requirements. As hotels work to deliver seamless guest experiences while maintaining financial control, the shift to fully integrated systems has become a key factor in long-term success. At its core, smart hospitality is about connectivity. It […]